What is a hold? – Relay Support

When students do not comply with requirements necessary for their enrollment at Relay, student services teams may place student accounts on a hold. Holds can be placed on students’ abilities to register for classes, obtain a transcript, receive diplomas, and/or access online coursework. Failure to resolve a hold by a given deadline may result in administrative withdrawal. A description of each hold can be found in Table 9.

Table 9

Hold Type	Student Services Team Placing Hold	Reasons for Hold	Hold Consequence	Action Required for Hold Removal
Bursar Hold	Student Financial Services	Outstanding balance 30 days after term bill due date	Official transcripts not issued Diplomas and official transcripts not issued Registration for subsequent terms not permitted for balances over $500 Enrollment in subsequent terms not permitted, thus resulting in an administrative withdrawal at end of term	Overdue balance is paid in full
Immunization Hold	Office of Admissions and Enrollment	Failing to submit proof of satisfactory immunization by deadline indicated by campus Dean's Office	Official transcripts not issued Diplomas, degrees, and official proof of program completion not issued Registration for subsequent terms not permitted Enrollment in subsequent terms not permitted, thus resulting in an administrative withdrawal at end of term	Proof of satisfactory immunization submitted
Certification Hold	Campus Dean's Office	Failing to submit proof of meeting certification requirements by deadline indicated by campus Dean's Office	Registration for subsequent terms not permitted Enrollment in subsequent terms not permitted, thus resulting in an administrative withdrawal at end of term	Proof of meeting certification requirements submitted

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