Relay provides to its students a student grievance policy so that students have a process for seeking to resolve alleged violations of a written Relay policy that directly affect students, where the violation is caused by any member of the Relay community while acting in an official capacity (e.g. faculty member, administrator, staff member). Students have the right to file a grievance without fear of unfair treatment from Relay faculty or staff.
When a student has a grievance, the first thing a student should attempt is to address the faculty or staff member directly and see if a prompt and fair resolution is feasible. Where the discussion with the faculty or staff member is not successful, or the student feels they cannot raise the issue directly with the person, the grievance should be raised in writing with the faculty member’s program director or staff member’s supervisor. If no satisfactory resolution is made through these means, the student may file an official grievance by submitting a student grievance form to firstname.lastname@example.org. The campus Dean's Office will respond to grievances generally within 10 business days. The campus Dean's Office will share the grievance with the Registrar’s Office, where a copy of it will be maintained.
Please note that the details of the grievance, including any written statement, may have to be disclosed in whole or in part with the person against whom the grievance has been raised in order to resolve the grievance.
If an individual (student, prospective student, alumni, etc.) has made all attempts to resolve a complaint directly with Relay directly, one may register a formal complaint through one or more of the following channels:
- Complaints or comments that demonstrate non-compliance with Middle States Commission on Higher Education (MSCHE) accreditation standards, requirements of affiliation, policies and procedures, or non-compliance with the institution's own policies should be directed to https://www.msche.org/complaints/.
Complaints may also be registered with the entity authorizing Relay to operate as an institution of higher education in the state in which students are located (if Relay has a physical presence in the state) or the state in which the online program students are enrolled in is authorized (California only). Student complaint information by state and agency may be found here (last updated May 2018).
Texas Students: Per Texas Higher Education Coordinating Board (THECB) rules codified under Title 19 of the Texas Administrative Code, Sections 1.110 – 1.120, current, former and prospective students may initiate a complaint with the THECB after exhausting the institutional grievance process. Students may find more information and file a complaint with the THECB here.
- Students enrolled in Relay Online and located in a SARA member state in which Relay does not operate a physical campus may bring a complaint to the New York State Education Department (Relay’s SARA Portal Agency). *California is not a SARA member state.
- If the complaint concerns educator licensure/certification, students may also register the complaint with the appropriate licensing agency. See State Authorization and Educator Preparation Approval for a listing of state agencies that approve Relay’s routes to certification.