Relay provides to its students a student grievance policy so that students have a process for seeking to resolve alleged violations of a written Relay policy that directly affect students, where the violation is caused by any member of the Relay community while acting in an official capacity (e.g. faculty member, administrator, staff member).
When a student has a grievance, the first thing a student should attempt is to address the faculty or staff member directly and see if a prompt and fair resolution is feasible. Where the discussion with the faculty or staff member is not successful, or the student feels they cannot raise the issue directly with the person, the grievance should be raised in writing with the faculty member’s program director or staff member’s supervisor. If no satisfactory resolution is made through these means, the student may file an official grievance by submitting a student grievance form to firstname.lastname@example.org. The campus Dean's Office will respond to grievances generally within 10 business days. The campus Dean's Office will share the grievance with OAE, where a copy of it will be maintained.
Please note that the details of the grievance, including any written statement, may have to be disclosed in whole or in part with the person against whom the grievance has been raised in order to resolve the grievance.