Relay can refuse your accommodation request for a few reasons:
- If providing the accommodation would put an excessive financial and/or administrative burden on the institution
- If providing the accommodation would change the nature of an academic program or the school’s curriculum, including giving you an unfair advantage over other students, lowering academic standards, and significantly altering what is required of you to complete a class or program
- If the accommodation requested is of a personal nature; higher ed institutions are not required to provide students with disabilities with personal care attendants, personal readers, or personal devices
If Relay denies a specific accommodation you requested, it will likely suggest an alternative accommodation that accomplishes the same purpose. While the school is obligated to provide you with equal access to education to the maximum extent possible, you are not required to accept any offered accommodations.