When you contact us for technology support, please share as much detailed information about your problem as you can. That way, we can promptly address your concerns and provide you with effective support.
There are two key pieces of information you can include that will help us solve your problem more quickly:
- A screenshot of your computer screen showing the error message or problem. (For more information about how to create a screenshot, click here.)
- Your web browser name and version. You can visit this page to see key details about your computer, including your browser.
A common troubleshooting step is to clear your web browser's cache and cookies. This solves many common problems. You can learn more about that step here.
Please Note: For Canvas-related issues, please use Canvas' 24-hour support.