Please kindly wait one week (5 business days) from the date you expect the transcript arrived in our New York office before reaching out. We update Checklists daily and, due to high volume, it can take 5 days for yours to be updated after your transcript arrives in our office.
If you expect your transcript arrived at our New York office over five days ago, below are your next steps.
- Please follow up with the institution sending your transcript to confirm the date it was sent to Relay.
- Email Relay details about the transcript(s) sent to us. Please include:
- If transcripts were sent electronically or via hard copy; and
- If they were sent electronically, the date, order confirmation number, and the name of the electronic provider (e.g., National Student Clearinghouse, eScrip-Safe, Parchment, etc.).