Please kindly wait one week (5 business days) from the date you expect the transcript to arrive before reaching out. We update Checklists daily and, due to high volume, it can take 5 days for yours to be updated after your transcript is received.
If you expect your transcript was received over five days ago, below are your next steps.
- Please follow up with the institution sending your transcript to confirm the date it was sent to Relay.
- Email Relay details about the transcript(s) sent to us. Please include:
- The date, order confirmation number, and the name of the electronic provider (e.g., National Student Clearinghouse, eScrip-Safe, Parchment, etc.).