Student services comprises several key teams that work together to provide individualized support and resources to prospective and enrolled Relay students and alumni: Office of Admissions and Enrollment (OAE), Alumni Affairs, AmeriCorps Residency Programs, Registrar’s Office, Student Financial Services (SFS), Teacher Pathways, and Technology. Below is specific information about each student services team. To reach a Student Services team email firstname.lastname@example.org.
Office of Admissions and Enrollment
The Office of Admissions and Enrollment (OAE) manages admissions at Relay. Responsibilities include overseeing the admissions process, reviewing incoming applications and transcripts, supporting applicants through their admissions process, and maintaining admissions student records.
Alumni Affairs seeks to engage and support thousands of Relay alumni across the country. Through a combination of centrally driven and campus-specific initiatives and events, Relay provides access to the professional development and networking opportunities that empower alumni to continue to excel in their careers — whether those careers are as new teachers or as seasoned system leaders.
AmeriCorps Residency Programs
In order to provide a high-quality education at an affordable cost, Relay partners with the Corporation for National and Community Service (CNCS), or "AmeriCorps," to help lower the out-of-pocket tuition costs for students enrolled in our residency program. The AmeriCorps residency programs team oversees the administration of Relay’s AmeriCorps state and national grants. Additionally, the team supports campuses leaders in the implementation of grant requirements.
The Registrar’s Office oversees, maintains, and processes all aspects of student registration and enrollment at Relay. In addition, the Registrar’s Office manages academic records and policies at Relay. The Registrar’s Office oversees veterans’ enrollment and benefit certification.
Student Financial Services
Student Financial Services (SFS) provides students with information, financing, and services needed to pay for their Relay education. SFS oversees student accounts, including the billing and collection of tuition and fees, and provides counseling regarding payment options. SFS is also responsible for issuing refunds from student accounts as needed and for disbursing and administering scholarship funds. Finally, SFS administers federal Title IV funds, including direct unsubsidized loans and TEACH grants, for eligible students who require federal financial aid to pay for their tuition and fees at Relay. Students may access their student accounts and pay their outstanding balances on Nelnet, Relay’s online, secure student-payment portal.
The Teacher Pathways team works to recruit, select, and place new students in the Relay Teaching Residency. Through this work, Relay aims to increase the number, diversity, commitment, and preparedness of incoming Residents.
The Technology team is responsible for providing leadership and innovation in information technology planning, implementing efficient technology infrastructures, developing and deploying effective information systems, and delivering responsive information technology support services. For a list of hardware and software requirements, please see Support Center.
Please note that all Canvas-related support is handled by Canvas staff and not by the Relay Technology team.