Student services comprises several key teams that work together to provide individualized support and resources to prospective and enrolled Relay students and alumni: Office of Admissions and Enrollment (OAE), Alumni Affairs, AmeriCorps Residency Programs, Registrar’s Office, Student Financial Services (SFS), and Technology. Below is specific information about each student services team:
The Admissions team manages the admissions process at Relay. The team’s responsibilities include reviewing incoming applications and transcripts, supporting applicants through their admissions process, and maintaining admissions student records.
The Alumni Affairs team seeks to engage and support all Relay alumni across the country. The team provides our members with an online portal, Relay Connect, where alumni can continue to engage virtually with other alumni, Relay staff, and current students. Additionally, the team provides alumni with various opportunities to share their input and expertise with the administration and currently enrolled students.
AmeriCorps Residency Programs
In order to provide a high-quality education at an affordable cost, Relay partners with the Corporation for National and Community Service (CNCS), or "AmeriCorps," to help lower the out-of-pocket tuition costs for students enrolled in our residency program. The AmeriCorps Residency Programs team oversees the administration of Relay’s AmeriCorps state and national grants. Additionally, the team supports campus leaders in the implementation of grant requirements.
The Registrar’s Office oversees, maintains, and processes all aspects of student registration, changes to enrollment (e.g., withdrawals and leaves of absence), reenrollment, transfers, student benefits and reporting (e.g., veterans affairs benefits, loan deferment), Relay transcripts and enrollment letters, student academic progress (SAP), and program-completion operations (e.g., diplomas and degree audits). In addition, the Registrar’s Office manages academic records and enrollment and academic policies.
Student Financial Services
The Student Financial Services (SFS) team provides students with information, financing, and services needed to pay for their Relay education. SFS oversees student accounts, including the billing and collection of tuition and fees, and provides counseling regarding payment options. SFS is also responsible for issuing refunds from student accounts as needed and for disbursing and administering scholarship funds. Finally, SFS administers federal Title IV funds, including direct unsubsidized loans and TEACH grants, for eligible students who require federal financial aid to pay for their tuition and fees at Relay. Students may access their student accounts and pay their outstanding balances on Nelnet, Relay’s online, secure student-payment portal.
The Technology team is responsible for providing staff and student information systems, applications, and platforms that are integrated, secure, and easily accessible. They work to maximize industry-leading technology that furthers the needs and priorities of the institution through leadership and innovation in information technology planning, implementing efficient and scalable solutions, acquiring or developing and deploying IT products, and delivering responsive information technology support services. For a list of hardware and software requirements, please see the Support Center.
Please note that all Canvas-related support is handled by Canvas staff and not by the Relay Technology team.