Student Financial Services Policies: Billing Due Dates and Refunds

Relay tuition and fees are billed in three terms (summer, fall, and spring), with bills generally due at the beginning of the term. One notable exception is for new, incoming students whose first summer-term bills may not be due until the fall term, but students with this extended deadline remain responsible for adhering to the refund policy and calendar below for that first summer term. Students will receive billing notifications with payment instructions and exact due dates when charges are applied each term.

The refund policy is closely tied to the policies described in Changes to Enrollment, and students who are considering taking a leave of absence or withdrawing, or who are being administratively withdrawn or dismissed from their program, should take note of the enrollment and refund policies to determine their financial obligations upon leaving the program. Students are highly encouraged to reach out to support@relay.edu in advance of a change to their enrollment status to discuss the financial implications. 

In order to receive a full or partial refund for a term, students must email support@relay.edu to initiate a withdrawal or leave of absence by the dates detailed in the refund calendar in Table 1, and they must submit completed request forms to Relay within 10 consecutive days of initiating the process. If completed forms are not received within that time frame, the date that they are finally received will be determined as the date of withdrawal for tuition refund purposes.

The amount that is refundable is inclusive of all billed tuition, including tuition from pending unearned awards. An early departure from the program, whether it is a leave, a withdrawal, an administrative withdrawal, or a program dismissal, makes any tuition from pending unearned awards payable immediately and may result in a significant additional balance becoming payable. For more information on tuition from pending unearned awards, please see Pending Awards. For more information on extenuating circumstances, please see Extenuating Circumstances for AmeriCorps Recipients.

The refund schedule for the 2021–22 academic year is detailed in Table 1. All Relay scholarships will be prorated at the same rate as tuition charges. 

Adjustments to the summer-term refund policy are considered when incoming students are admitted to Relay during the late-enrollment window, July 16 thru September 15. The late-enrollment refund policy is dependent on the date when a student’s financial aid offer is sent and is detailed in Table 2. Please note, students who exit between the summer-term census date and September 15 and who are eligible for a 100% refund will receive “Withdrawn” (W) on their academic record; they will not receive grades or credit for their summer coursework. 

Table 1

Table 2