We appreciate the time and effort that prospective students invest in our application and admissions processes. We hope that every prospective student has a positive experience and is therefore informed, excited, engaged, and prepared for their Relay program. At times, a prospective student may wish to share feedback regarding the experience they have encountered. In that case, the prospective student should read and follow the guidance below.
How to Share Feedback and When to Submit a Complaint
If and when a prospective student has experienced dissatisfaction with their experience and would like to share feedback, the first thing a prospective student should attempt is to address the staff member directly and see if a prompt and fair resolution is feasible. Where the discussion with the staff member is not successful, or the prospective student feels they cannot raise the issue directly with the person, the feedback may be shared in writing with the Director of Prospective Student Advising via email (firstname.lastname@example.org). If the challenge continues to persist and no satisfactory outcome has been reached through these means, the prospective student may contact the Relay Ombuds by submitting a Prospective Student Feedback Form.
Relay’s Response to Prospective Student Feedback
The Relay Ombuds will respond to complaints submitted via the form on behalf of the Prospective Students Team upon receipt of the feedback form. A copy of the feedback may be shared with the Office of Admission & Enrollment, location staff, the Office of Student Affairs, as well as legal counsel for review. The Prospective Student Advising Team will serve as a facilitator of the feedback, maintain copies of the feedback and all supporting documents, and work towards a resolution of any feedback submitted.
Please note that the details of the feedback, including any written statement, may have to be disclosed in whole or in part with the person against whom the complaint has been raised in order to resolve the situation.