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The US Department of Education (ED) provided clarification about the temporary federal aid pause. The department confirmed that no grants or loans would be paused or delayed. At this time, Relay’s Student Financial Services team continues to review all Direct loan and TEACH grant applications. You can apply for federal loans with Relay here. Please contact us at [email protected] if you have any questions.
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Who To Contact
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While students often find their Relay experience rewarding, it is often a unique experience as the structure of Relay is probably unlike another institution of higher education that you have attended. While we don't mind being unique, we never want you to be confused. To help you navigate our institution when you have a question or concern, here is a simple guide to help you.

Types of Questions

Contact 

Questions/Concerns About:

Your Course Content

Your Instructor

Questions/Concerns About:

Canvas Functionality

Canvas Support available 24/7 via

Help (?) icon

Questions/Concerns About:

Your Progress Toward Program Completion

Your Advisor

Questions/Concerns About:

Certification

Your Advisor

Questions/Concerns About:

Your Individual Records (Transcript, Bill, etc.)

[email protected]

Questions/Concerns About:

Relay Policies

Self-serve on

The Support Center

Question/Concerns About:

Relay Connect

[email protected]

Question/Concerns About:

Mental Health

Relay Student Assistance Program

Questions/Concerns About:

Accommodations/Gender-Based Misconduct

[email protected]

Chat with Live Relay Support

Hours: 10:00 AM - 6:00 PM EST

Weekdays

The Support Center

 While we have tried to compile a comprehensive guide, if your question or concern is not included in one of these categories, please send us the question or concern to [email protected] and we will find the right resource or response for you.

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