Common Questions About Your Application

Carol Kumm

Feb 20, 2026

We've answered the most common questions about the application process below. If you don't see what you're looking for, reach out to us at [email protected].

Go to the location page of your state of interest.
You’ll see articles for the following kinds of degrees:
1. MAT Programs
2. Certification-Only Programs
3. Advanced Certificate Programs
Select the degree you’re interested in pursuing
Read the requirements to see if your situation requires a specific exam to be eligible for your desired program

For additional information, you may also reference the transition point that is available for your program.

Applications in Progress

My recommender hasn't submitted my recommendation. What are my options?

You have two options:

Option A: Remind your recommender

Call or email your recommender to remind them to submit Relay's online prompt as soon as possible.
You can also resend the form by visiting your recommendations page via the link on your personalized Admissions Checklist on your Status Page.
- Click "Edit."
- Click "Send Reminder."

Option B: Change your recommender

Log into your application.
- If you've already submitted your application, visit your personalized Admissions Checklist on your Status Page and click on the recommendations page link in the statement below the recommender checklist item.
- If you haven't submitted your application, log directly into your application.
Click "Recommendations."
Click "Edit."
Click "Exclude" to remove your current recommender's email address.
Click "Add Recommender" to enter a new recommender's email address.
Click "Send to Recommender" so your new recommender receives a request to complete our online form.
Monitor their submission using your Status Page.

How do I know what I'm missing from my application?

The fastest way to check when your transcripts, recommendations, and other admissions materials have arrived and been approved is by monitoring your personalized Admissions Checklist on your Status Page.

For additional help navigating your status page, read through our admissions process overview

I started an application but I'm no longer interested. What are the next steps?

We understand that circumstances change. If you're no longer interested in completing your application, email [email protected] to let us know you'd like to withdraw. You can also submit an update form (found on the top right-hand side of your status page) requesting your withdrawal.

Submitted Applications

I've submitted my application but need to change some information. How can I do that?

If you receive an offer of admission and your program details are incorrect, do not accept your offer.

Instead, submit an applicant update form with the changes you need. Our admissions team will review your request before updating your program information, which can take 3-5 business days.

If you have additional questions, email [email protected].

My application says "under review." What does that mean?

When your application is under review, it means our national and campus teams are reviewing your materials.

While we work to review applications as quickly as possible, the process can take 4-6 weeks depending on the program you're applying to. You'll receive an email update if we have any outstanding questions or when a decision has been made.

I received a waitlist notification. How long until I receive an offer of admission?

If you’re on our waitlist, this may be because your GPA falls below our requirements. Fortunately, our Undergraduate GPA Policy allows us to admit a limited number of exceptions. These exceptions are offered based on the percentage of students who have already been admitted.

If you've been placed on the waitlist, it means that there are no exception spots currently available. As more students are admitted to your state, our capacity for exceptions will expand and more spots may become available.

Unfortunately, we can't predict how many students will be offered admission from the waitlist—the wait time varies and may last until the end of the admissions season.

Applicants are added to the waitlist in the order their Waitlist Agreement forms are received. If additional GPA exceptions become available, admission offers will follow the waitlist order.

Technical Questions

How do I reset my password or change my email address?

To reset your password:

Click "Forgot your Password?" on your personalized Admissions Checklist on your Status Page.
Enter your email address and birthdate.
Check your email for a temporary pin. (If you don't see it within an hour, check your junk/spam folder. If it's still not there, email us at [email protected].)

To change your email address:

Log into your personalized Admissions Checklist on your Status Page.
At the bottom of the page, click "Change Email Address."
Enter your new email address and click "Request Change."

If you no longer have access to the email address you used to create your application, sign up for a 1:1 appointment so we can help you over Zoom.

Note: Once you've been admitted and signed your enrollment agreement(s), you'll use your Relay student email address ([email protected]) going forward.

When submitting my application, I get an error message about my Prior Education section. How do I fix it?

When completing your application, you'll be asked to indicate your level of study. Here's how to fill it out correctly:

If you attended only one institution, enter your school's information and select "Undergraduate" as your Level of Study.
If you attended more than one institution, select "Undergraduate" for the institution where you received your bachelor's degree. For any other institutions, select "Undergraduate" or "Graduate" depending on the level of study at that school.

For additional help, visit our Application Guide

In This Article:

How do I know if I need an exam before applying?