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How to Resolve an Outstanding Balance
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If you have an outstanding balance due to Relay, you likely have a hold (or will be placed on a hold, are at risk of being administratively withdrawn from Relay, OR have been administratively withdrawn from Relay. In order to avoid any of these or other implications (e.g., not having the ability to enroll for future terms; not receiving your diploma), you should take next steps in order to resolve your outstanding balance by the end of the term. 

 

IMPORTANT - Please ensure any prior balances are paid in full. If you have any unresolved balances from 2023-24 or prior, you will be administratively withdrawn by the start of the following term, or you will be ineligible to receive your diploma. Any Fall 2023 balances above $500 will ALSO put you at risk of being administratively withdrawn from Relay by the start of the following term.

 

Ways to resolve your outstanding balance:

  • Click here to pay your bill. Check out instructions for doing so here.
    • If you are on a payment plan, you will be registered for courses after your final payment is due.
      • If you are on an active payment plan, please ensure on-time installment payments through your designated due date as per your agreement. This will keep you on-track for registration. Any prior term balances are not added to the payment plan and must be resolved as well. You are still enrolled in courses, if applicable. Please continue to complete assignments and attend class to work toward ending the term in good academic standing.
  • Apply your AmeriCorps Education Award. If you have earned and received a Segal AmeriCorps Education Award from prior service, you may release it to Relay to pay current or prior balances.
  • Apply for federal financial aid (if eligible). You may request enough to cover your summer balance and any other educational expenses. If you receive a credit refund, you may use it to pay tuition or other educational expenses. 
    • Please feel free to contact SFS at [email protected] if you have any additional questions, as they work on processing your federal aid request(s).

For students continuing their studies for the next term:

If your balance is $500 or less:

Though a hold has been placed on your account, you will NOT be held from future course registration! Please continue to make payments on your account if you have an outstanding balance. You can view your balance by logging into Nelnet.

If your balance is over $500: Payment due as soon as possible without implication

A hold has been placed on your account, and you have been held from registration. While on a hold, you remain enrolled in your courses. Please continue to complete assignments and attend class to work toward ending the term in good academic standing. 

  • By the end of the term, if you have a remaining balance over $500, your withdrawal will be initiated. 
  • You still have the opportunity to participate in upcoming courses if you get your balance to $500 or less by the start of the next term
     
  • If you do not resolve your balance to $500 or less, you will be administratively withdrawn effective by the start of the following term

Note: If you are administratively withdrawn due to a balance over $500 and want to re-enroll, you will need to pay down your total balance in full before re-enrollment is approved. This is also true if you want to re-enroll after a program dismissal due to your academic standing at the end of the term. To re-enroll, your balance must be resolved to $0.

 

If you have outstanding Incompletes, you are still responsible for any outstanding balances. If you do not reduce your outstanding balance to less than $500, you will be administratively withdrawn and any outstanding incomplete grades will be replaced with the standing grade. Click here to pay your bill.

 

For students expecting to graduate at the end of the term:

If you have a balance over $0

Though a hold has been placed on your account, you will NOT be held from graduation by the Registrar’s Office! 

 

While on a hold, you remain enrolled in your current courses. Please continue to complete assignments and attend class to work toward ending the term in good academic standing. 

  • By the end of the term, if you have a remaining balance over $0, you will graduate with an outstanding balance. 
  • You will NOT receive your diploma until your balance is paid in full.

Please continue to make payments on your account if you have an outstanding balance. You can view your balance by logging into Nelnet.

If you’re planning to take make-up courses OR resolve incomplete coursework to help you complete your program 

 

(e.g., you’re taking summer make-up coursework, have incomplete grades or have outstanding program completion requirements) 

A hold has been placed on your account. While on a hold, you remain enrolled in your current courses. Please continue to complete assignments and attend class to work toward ending the term in good academic standing. 

  • If your balance is $500 or less by the end of the term, you are allowed to remain enrolled in the following term to complete your outstanding program completion requirements
  • If your balance is more than $500 by the end of the term, your withdrawal will be initiated.
    • You MAY have the opportunity to participate in upcoming courses if you get your balance to $500 or less by the start of the next term
    • If you do not resolve your balance to $500 or less, you will be administratively withdrawn effective by the start of the following term

Note: If you are administratively withdrawn due to a balance over $500 and want to re-enroll, you will need to pay down your total balance in full before re-enrollment is approved. This is also true if you want to re-enroll after a program dismissal due to your academic standing at the end of the term. To re-enroll, your balance must be resolved to $0.

 

If you have outstanding Incompletes, you are still responsible for any outstanding balances. If you do not reduce your outstanding balance to less than $500, you will be administratively withdrawn and any outstanding incomplete grades will be replaced with the standing grade. Click here to pay your bill.

 

Finally, have questions or need guidance beyond this? We’re here to help and want to support you in your professional journey. Email us at [email protected] or sign up for an appointment with a Relay staff member. It is our goal to make it easy for you to get the answers you need, and we’re here to support you.

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