Congratulations on your recent admission to Relay Graduate School of Education!  Below you will find support resources that may answer frequently asked questions you may have as you await the start of your program.  If you have additional questions or need assistance, please email [email protected].

Table of Contents

• Teams that Support Students

• Questions about Registration and Enrollment

• Tuition

• Summer Session

• Certification/Licensure

• Technology

Teams that Support Students

Registrar

Oversees, maintains, and processes all aspects of your registration, changes to enrollment (e.g., withdrawals and leaves of absence), re-enrollment/transfers, and reporting (e.g., veterans affairs benefits), Relay transcripts and enrollment letters, student academic progress (SAP), and program completion operations (e.g., diplomas and degree audits), and the review, revision, and operations of enrollment and academic policies. 

Office of Student Affairs

Works closely with faculty to create a safe and meaningful experience for all Relay students and alumni. Through a variety of services, programs, and activities, the Office of Student Affairs at Relay supports and encourages the socio-cultural, intellectual, and personal development of our students and alumni. Student Affairs leadership also serves as Relay’s Title IX coordinator and ADA coordinator. 

Student Financial Services (SFS)

Provides you with information, financing, and services needed to pay for your Relay education. SFS oversees graduate students’ accounts, including the billing and collection of tuition and fees, and provides counseling regarding payment options. SFS is also responsible for issuing refunds from your accounts as needed and for disbursing and administering scholarship funds. SFS also administers federal Title IV funds, including direct unsubsidized loans and TEACH Grants, if you're eligible.

Student Success

You will connect with a Manager of Student Success who will support you with both your academic and certification/licensure progress while you are at Relay. You can expect communications from them starting in the late spring and into the summer, including logistics for your summer term as well as how to prepare for your program and first term at Relay. 

Questions about Registration and Enrollment

How do I change my program/major/endorsement area after admission?

• The Updating Personal and Teaching-Placement Information article will guide you on the next steps to making updates.

• Please reference the Changes to Employment article to learn more about your next steps.

What is my first term schedule?  When do I start class?

• You will be registered for a schedule of classes by your Manager of Student Success in your first term at Relay based on which session you select when you accept your offer.

• You will be able to access your official schedule in My Relay Portal after being fully admitted and closer to the date of classes.

I anticipate that I will have a conflict with the course schedule I am registered for. How do I change my schedule/register for other class times?

• Once you are registered for courses you can see your schedule in your My Relay Portal. If you have a conflict with a course schedule, please reach out to your Manager of Student Success at [email protected]. If you have a conflict with an individual class day/ time, please reach out to your professor.

What is my fall schedule?

• Your Manager of Student Success will work with you to register yourself for your fall and spring terms.

How many hours are classes (in the summer and in the school year)?  How many times a week?

Schedules will be specific to individual students, but here are some general guidelines for students’ first year at Relay:

• Most class sessions are 2.5 hours in length.

• In the summer term, you can expect to find class sessions either concentrated across 1-2 weeks on weekdays (with multiple sessions in a day) and/or spread out on Tuesday and Thursday evenings throughout the summer.

• In the fall and spring terms, students can expect to take most classes on Tuesday and Thursday evenings across 10-14 weeks each term and either one weekly Clinical Practice class during the school day or a monthly Clinical Practice class outside of school hours, depending on the program. Some classes may occur on other weeknights and/or Saturdays.

• In all terms, you may also be registered for asynchronous courses, which do not have live meeting times.

Does Relay’s schedule align with my school schedule?  What are Relay’s holidays?

• You can find the Academic Calendar here.

Tuition

When is tuition due and how do I pay it?

• New, incoming students to Relay will be billed for their summer and fall tuition together, due on the census date.

Summer Session

What is the Zoom link for when I start class?

• You will learn specific class details, such as instructor, zoom link, expectations and how to prepare, and other logistics approximately one week prior to the beginning of the class.

Will my classes be online or in person?

• Most Relay classes are taking place online. Some students in CO, CT, NJ, and TN may have one in-person class day in the Summer term. The date, time, and location of those in-person classes will be communicated by instructors approximately one week prior to the class.

What if I cannot make it in person?

• Most Relay classes are taking place online. If you are assigned to an in-person class in CO, CT, NJ, or TN, and cannot attend the in-person class, there will be an opportunity to switch your class to an online version closer to the class date.

I will miss one day/class meeting.  What should I do?

• Please notify your professor as soon as you know you won’t be able to attend a class.

How do I know who my Manager of Student Success will be?

• All incoming admitted students will have a Manager of Student Success assigned after admission. They will reach out to you directly through your Relay student email, so it is very important that your Relay student email account is activated and you are monitoring it regularly.

How do I know who my professors will be?

• Your professors’ names and contact information will be listed in your My Relay Portal once your schedule is finalized.  

Who do I contact if any issues arise in class or off campus?

• Please contact your Manager of Student Success immediately through [email protected].

Will I have reading, tasks, or other work before class starts?

• You will learn specific class details, such as instructor, zoom link, expectations and how to prepare, and other logistics approximately one week prior to the beginning of the class.

Certification/Licensure

When should I take my exams?

• You can reference their location’s EPP handbook for deadlines (called transition points).

How do I submit exam scores?

• Once enrolled, you must submit exams and other certification requirements through an online platform called Anthology Portfolio. You’ll learn more about this in your State-Specific Orientation.

What are my next steps for certification/licensure?

• Review your EPP handbook for the details and reach out to your Manager of Student Success with any questions. Pay close attention to transition point due dates and the requirements for meeting them.

I need help with certification/licensure tasks (sending in things to the state, signing up for an exam, etc).

• Once assigned, please contact your Manager of Student Success at [email protected] with any questions and support.

Technology

How do I log into and use Relay student platforms, such as Canvas, Anthology Student, and Anthology Portfolio (Certification)?

• Answers to log-in questions can be found in the Technology section of the Support Center.

• If the you are having issues logging in, we recommend reaching out to [email protected] for technology support.