There are several key teams that work together to provide an exemplary student experience through individualized support and resources to prospective and enrolled Relay students and alumni: Admissions and Enrollment, Alumni Affairs, AmeriCorps, Certification, Instructional Operations, Registrar’s Office, Student Success, Student Affairs, Student Financial Services, Student Support, and Technology. Below is specific information about each team:

Admissions and Enrollment

The Admissions and Enrollment team manages, maintains, and processes all aspects of the admissions process at Relay for incoming students as well as students returning from an exit or leave of absence, or transferring programs via the reenrollment/transfer application. The team’s responsibilities include developing admissions policies and criteria, managing the review of applications, evaluating incoming transcripts, rendering admissions decisions, supporting applicants through their admissions process, and maintaining applicant data and records. In addition, Admissions Liaisons on the team ensure that all applicants have a structured, streamlined, and supportive experience prior to their program start. They communicate with applicants and interested persons to answer all of their pre-enrollment questions.

Alumni Affairs

The Alumni Affairs team focuses its efforts on creating meaningful and engaging experiences for Relay alumni. Through a variety of programs, resources, and initiatives, the Alumni Affairs team supports and encourages the professional, intellectual, and social growth of our alumni community.

 

With the support of this team, alumni have opportunities to stay connected to the Relay network, contribute their perspectives through advisory groups and surveys, engage in professional communities, and share their expertise with current students and faculty. Alumni can also access networking platforms, professional learning resources, and community spaces that foster continued collaboration and connection across the Relay community.

 

AmeriCorps

Relay is a proud member of the AmeriCorps national service network. As a Relay student, there is no major additional time commitment after you complete the AmeriCorps enrollment process. Students’ teaching experience and Relay coursework are their AmeriCorps service. When students choose to join AmeriCorps, they gain access to tons of benefits, most notably a Segal AmeriCorps Education Award (up to $7,395) after completing the 2026-27 academic year. 

 

Please note: 

• AmeriCorps federal and state funding must be secured each year. Congressional funds for the AmeriCorps program have not yet been determined for the 2026-27 academic year. 
• Relay’s AmeriCorps team oversees the administration of the AmeriCorps state and national grant programs. 

 

Certification 

The Student Success Team manages systems for collecting, maintaining, and verifying evidence of certification/licensure candidate progress toward educator preparation program completion and certification/licensure and collects and maintains student documentation for the verification of requirements. Key responsibilities include: establishing educator preparation program policies in compliance with state regulations governing certification/licensure; monitoring, documenting, and communicating student progress toward certification/licensure; verifying educator preparation program completion; and issuing institutional recommendations for certification/licensure. 

Instructional Operations

The Instructional Operations team is responsible for cross-functional coordination and communication in support of a positive student experience at Relay. Members of the Instructional Operations team engage with departments across the institution to ensure alignment, efficiency, and continual improvement of processes and systems. This team also directly supports faculty in all non-instructional aspects of their responsibilities.

 

Registrar’s Office 

The Registrar’s Office manages: 

• Student biographical records, 
• Enrollment records and policies, and 
• Academic records and policies. 

 

This includes, but is not limited to, changes to a student’s personal information, student registration, changes to enrollment (e.g., withdrawals and leaves of absence), student benefits and reporting (e.g., loan deferment), Relay transcripts and enrollment letters, student academic progress (SAP), and program-completion operations (e.g., diplomas and degree audits).

 

Student Success

Every enrolled student at Relay is assigned a dedicated Manager of Student Success who supports the student with navigating their program of study. Managers of Student Success at Relay aim to provide a student experience that is productive, supportive, and positive by making their students and the achievement of their goals their main focus. Specifically, Managers of Student Success, also known as MOSS, champion students at Relay by (a) building relationships with their students, (b) leveraging those relationships to advocate for students, (c) increasing the students’ access to and comprehension of processes, policies, and systems, and (d) empowering students to make informed decisions. The Managers of Student Success do this work in collaboration with other Relay teams.

 

The Manager of Student Success advises students throughout their tenure at Relay. Topics include, but are not limited to, academic plans, progress to program completion, registration, term-by-term academic progress, in-term academic progress, certification timelines and resources, billing and holds resources, navigating Relay policies and processes as well as soft skills like time-task management, attitudinal phases, change management and support, etc. The manager’s goal is to support the student in making informed decisions that result in students achieving their personal and educational goals including program completion and certification.

 

Student Affairs

The Student Affairs and Student Services team focuses efforts on creating safe and meaningful experiences for all Relay students and alumni. Through a variety of services, programs, and activities, the Student Affairs and Student Services team at Relay supports and encourages the social, intellectual, and personal development of our students and alumni. With the support of this team, students have the opportunity to apply for and receive academic support under ADA/IDEA, engage in professional activities, connect with professional resources, and access advocacy. You can reach the Student Affairs and Student Services team at [email protected]. 

Student Financial Services

The Student Financial Services (SFS) team provides students with information, financing, and services needed to pay for their Relay education. SFS provides support with student accounts, including the billing and collection of tuition and fees, and provides counseling regarding payment options. SFS assists in answering questions regarding refunds from student accounts as needed and is responsible for disbursing and administering scholarship funds. Finally, SFS administers federal Title IV funds, including direct unsubsidized loans and TEACH grants, for eligible students who require federal financial aid to pay for their tuition and fees at Relay. Students may access their student accounts and pay their outstanding balances on Nelnet, Relay’s online, secure student-payment portal. 

 

Student Support

 

The Student Support team develops and maintains information on the Relay Support Center as well as manages all incoming communications to Relay support addresses, primarily [email protected] and the live chat option. The team works to ensure all students, staff, and interested parties have access to relevant information to self-serve answers. When those answers cannot be located or additional information or help is required, the support team is able to assist with getting answers or connecting people to subject matter experts for additional help. 

 

Technology

 

The Technology team is responsible for providing and supporting staff and student online applications and platforms that are integrated, secure, and easily accessible. They work to maximize industry-leading technology that furthers the needs and priorities of the institution through leadership and innovation in information technology planning, implementing efficient and scalable solutions, acquiring or developing and deploying information technology products, and delivering responsive information technology support services. For a list of hardware and software requirements, please see Technology Requirements.